The Travel Company

DUTIES & RESPONSIBILITIES:

• Receive documents (items or documents) from staff for delivery, while taking note and maintaining records of the weight, nature, cost and getting the signatures before to send out, etc of consignments and documents.
• To handle all collection documents from staff or others.
• To be person in charge for payment utilities. I.e. pay company electricity to TNB.
• To assist account for bank in cash (small amount allowed) and cheques.
• To handle for passport submission and collection from Embassy.
• To do minor office repairs, maintenance and electrical.
• Perform several clerical and secretarial functions related to movement of office equipment from one office to another place.
• To rearrange all the recycle paper and collected from downstairs to hand it charity.
• To assist with heavy office purchase or grocery.
• To be a person in charge for collection of cash and cheque from customer.
• To maintain and coordinate Apple’s store, i.e. store in office and icon city.
• Manage and coordinate the process of logistics and transportation and ensure the safe and timely movement of furniture and table cloth for Travel Fair arrangement.
• To setting up of furniture such as table and cloths for Travel Fair.
• To prepare for ship booth and maintain all the furniture and clothes, then send to laundry after Travel Fair already finished.
• To coordinate internal logistic among or within company of Apple.

ACCOUNTABILITIES:
(Standard of performance/ key performance indicators for the areas of roles and responsibilities)

• Provide high quality administrative and services on a high level.
• Dispatch of finished goods at the time.
• Ensure that company procedures, works instructions and quality systems are adhered to at all times.
• Ensure that loaded finished goods adhere to relevant safety regulations.
• Ensure timeous loading of trucks for delivery purpose.
• To take initiative and complete assignments independently and on time.

REQUIRED EDUCATIONAL BACKGROUND & PROFESSIONAL EXPERIENCE:

• Minimum SPM/Diploma in admin role, business or related discipline with clerk is required ; or.
• Minimum 2 years' general clerical background, which should include word processing, managing files and records.

REQUIRED SKILLS & KNOWLEDGE:

• In-depth knowledge of data communications and familiar with MS application.
• Ability to read, analyze and interpret correspondence and documents.

REQUIRED LANGUAGES:

• Proficient in the English, Chinese and Malay language; both verbal and written communication.

OTHER REQUIREMENTS (if any) :-

• Excellent interpersonal and communication skills.
• Ability to maintain confidentiality with information or items as required.
• Ability to work under pressure and tight deadline.
• Have good telephone manner.
• Well-developed writing skills with high attention to detail.
• Ability to hold a valid Driver’s License.

DUTIES & RESPONSIBILITIES:

• Handle customer enquiries via Whatsapp, online platforms (Facebook, Instagram, website booking etc) and emails in a professional manner.
• Provide accurate information and literature on tour packages (i.e. destinations, transportations, travel routes, accommodations, fares, travel dates, travel regulations, etc).
• Understand client needs and recommend suitable travel options.
• Direct customer / enquiries to the correct department.
• Process confirmed tour bookings and notify clients of travel requirements (i.e. luggage limits, insurance, medical, passports, visas, currency, etc).
• Collect payments and required travel documents (e.g., passports and visas) for confirmed bookings.
• Maintain accurate customer records and update booking systems.
• Resolve customer issues and travel-related problems promptly.
• Update customers on the latest promotions, packages, and destinations.
• Lead tour groups and ensure a smooth, safe, and enjoyable travel experience.
• Handle any other requests from HOD / BOD.

ACCOUNTABILITIES:
(Standard of performance/ key performance indicators for the areas of roles and responsibilities)

• Ensure customer satisfaction by providing accurate travel information and managing expectations.
• Ensure high standards of customer service.
• Monitor and provide feedback whenever required.
• While tour leading, ensure tour runs smoothly with zero complaints.
• Achieve monthly sales targets.
• Able to work different shifts during Travel Fair and Public Holidays.
• Willing to work during odd hours in case of working hours adjustments in the future.

REQUIRED EDUCATIONAL BACKGROUND & PROFESSIONAL EXPERIENCE:

• Minimum Diploma in Tourism, Hospitality, or a related field.
• Minimum 1–2 years of relevant working experience (preferred).
• No experience are also welcome.

REQUIRED SKILLS & KNOWLEDGE:

• Excellent interpersonal, communication, customer service, and active listening skills.
• Ability to manage challenging customer interactions and resolve issues professionally.
• Ability to work effectively under pressure and meet tight deadlines in a fast-paced environment.
• Ability to quickly learn, retain, and communicate detailed product knowledge, including destinations, attractions, landmarks, local culture, weather conditions, and travel-related information.
• Strong attention to detail and commitment to delivering accurate information and exceptional customer experiences.

REQUIRED LANGUAGES:

• Proficient in English, Chinese and Malay; both written and spoken.

DUTIES & RESPONSIBILITIES:

• Handle customer enquiries via calls, walk-ins, and emails in a professional manner.
• Provide accurate information and literature on tour packages (i.e. destinations, transportations, travel routes, accommodations, fares, travel dates, travel regulations, etc).
• Understand client needs and recommend suitable travel options.
• Process confirmed tour bookings and notify clients of travel requirements (i.e. luggage limits, insurance, medical, passports, visas, currency, etc).
• Collect payments and required travel documents (e.g., passports and visas) for confirmed bookings.
• Maintain accurate customer records and update booking systems.
• Resolve customer issues and travel-related problems promptly.
• Update customers on the latest promotions, packages, and destinations.
• Lead tour groups and ensure a smooth, safe, and enjoyable travel experience.
• Handle any other requests from HOD / BOD.

ACCOUNTABILITIES:
(Standard of performance/ key performance indicators for the areas of roles and responsibilities)

• Ensure customer satisfaction by providing accurate travel information and managing expectations.
• Ensure high standards of customer service.
• Monitor and provide daily and weekly feedback.
• While tour leading, ensure tour runs smoothly with zero complaints.
• Achieve monthly sales targets.

REQUIRED EDUCATIONAL BACKGROUND & PROFESSIONAL EXPERIENCE:

• Minimum Diploma in Tourism, Hospitality, or a related field.
• Minimum 1–2 years of relevant working experience.

REQUIRED SKILLS & KNOWLEDGE:

• Excellent interpersonal, communication, customer service, and active listening skills.
• Ability to manage challenging customer interactions and resolve issues professionally.
• Ability to work effectively under pressure and meet tight deadlines in a fast-paced environment.
• Ability to quickly learn, retain, and communicate detailed product knowledge, including destinations, attractions, landmarks, local culture, weather conditions, and travel-related information.
• Strong attention to detail and commitment to delivering accurate information and exceptional customer experiences.

REQUIRED LANGUAGES:

• Proficient in English, Chinese and Malay; both written and spoken.

OTHER REQUIREMENTS (if any) :-

• Only shortlisted candidates will be contacted for an interview.

DUTIES & RESPONSIBILITIES:

• Develop and maintain strong relationships with appointed travel agents and business partners.
• Promote and sell the company's tour packages, travel products, and services to agents.
• Identify new business opportunities and recruit potential travel agent partners.
• Achieve monthly and annual sales targets assigned by the company.
• Conduct sales visits, presentations, and product briefings to travel agents.
• Respond to agents' inquiries via phone, email, and messaging platforms.
• Assist agents in recommending suitable travel packages to their customers.
• Outstation Travel fair and roadshow participation.
• Monitor agents' payment status and follow up on outstanding balances.

ACCOUNTABILITIES:
(Standard of performance/ key performance indicators for the areas of roles and responsibilities)

• Provide timely support and assistance to travel agents regarding tour products, promotions, and booking procedures.
• Communicate product updates, itinerary changes, and promotional campaigns to agents.
• Ensure smooth communication between agents and operational departments.
• Ensure all booking documents are accurate and completed on time.
• Follow up on pending bookings, payments, and required travel documents.

REQUIRED EDUCATIONAL BACKGROUND & PROFESSIONAL EXPERIENCE:

• Minimum Diploma in Tourism, Hospitality, or a related field.
• Minimum 1–2 years of relevant working experience.
• Fresh graduates are encouraged to apply.

REQUIRED SKILLS & KNOWLEDGE:

• Knowledge of travel industry products and destinations.
• Familiarity with Microsoft Office applications (Word, Excel, Outlook, PowerPoint).
• Strong sales, excellent communication and interpersonal skills.
• Ability to multitask and prioritize work effectively.
• Good problem-solving and complaint-handling abilities.
• Ability to work independently as well as part of a team.
• Strong teamwork and collaboration skills.
• Good time management and coordination skills.
• Responsible, reliable, and proactive.
• Positive attitude with a willingness to learn.
• Able to work under pressure and meet deadlines.

REQUIRED LANGUAGES:

• Good command of English and Chinese (both written and spoken).
• Ability to communicate in Bahasa Malaysia is an added advantage.

OTHER REQUIREMENTS (if any) :-

• Only shortlisted candidates will be contacted for an interview.

DUTIES & RESPONSIBILITIES:

• Process and record daily accounting transactions accurately and in a timely manner.
• Perform bank reconciliations and reconcile cash, credit card, and online payment transactions.
• Maintain accurate records of customer deposits, refunds, travel credits, and cancellations.

ACCOUNTABILITIES:
(Standard of performance/ key performance indicators for the areas of roles and responsibilities)

• Ensure all accounting transactions are recorded accurately and in a timely manner.
• Monitor outstanding receivables and follow up to ensure prompt collections.

REQUIRED EDUCATIONAL BACKGROUND & PROFESSIONAL EXPERIENCE:

• Minimum SPM, Diploma in Accounting or a related field.
• Fresh graduate or relevant working experience.

REQUIRED LANGUAGES:

• Proficient in English, Chinese and Malay; both written and spoken.

OTHER REQUIREMENTS (if any) :-

• Only shortlisted candidates will be contacted for an interview.

DUTIES & RESPONSIBILITIES:

• Plan and manage monthly social media marketing campaign.
• Social Media Platforms include Facebook, Instagram, TikTok, YouTube, XHS (小红书) and any other.
• Maintain and manage all social media content including content uploading, database management, scripting and system administration.
• Writing, reviewing, editing, and updating content for social media channels.
• Meticulous in proofreading with correct spelling and perfect grammar.
• Build and maintain social media presence.
• Brainstorm social media content to be part of a content publishing strategy and seasonal marketing efforts.
• Monitor and survey market trends of similar industry.
• Support the marketing team in planning and managing campaigns through the online platform and on-going marketing projects.

REQUIRED EDUCATIONAL BACKGROUND & PROFESSIONAL EXPERIENCE:

• Possess a recognized degree or professional qualification in Marketing / Digital marketing / Marketing Communications / Advertising or any equivalent certification.

REQUIRED LANGUAGES:

• Proficient in the English, Chinese and Malay language; both verbal and written communication. (Chinese language a requirement as our Digital Marketing materials is in Chinese).

OTHER REQUIREMENTS (if any) :-

• Minimum 1-2 years’ experience in Social Media Marketing or similar role.
• Experienced working with B2C social media.
• Good project management and problem-solving skills.
• Only shortlisted candidates will be contacted for an interview.

DUTIES & RESPONSIBILITIES:

• Attends to & handle general enquiries and provide customer service to clients via, calls, walk-ins or emails.
• Provide literature and information to clients concerning tour packages (i.e. destinations, transportations, travel routes, accommodations, fares, travel dates, travel regulations, etc).
• Make & confirm tour bookings and notify clients of travel requirements (i.e. luggage limits, insurance, medical, passports, visas, currency, etc).
• Collect passports or visas for confirmed booking.
• Records client data electronically and maintain files of departed tours.
• Updates clients on latest promotions and destinations.
• Paperwork of Tour Operation (exp. rooming list, confirmation).
• Supports team by performing tasks related to organization and strong communication.
• To handle any other requests from HOD/ Director.

REQUIRED EDUCATIONAL BACKGROUND & PROFESSIONAL EXPERIENCE:

• Diploma/ Degree in business, travel management, hospitality and Tourism, or any related fields.

REQUIRED LANGUAGES:

• Proficient in the English, Chinese and Malay language; both verbal and written communication.

OTHER REQUIREMENTS (if any) :-

• Excellent interpersonal and communication skills.
• Self-motivated, enthusiastic and open to new ideas.
• Ability to maintain confidentiality with information or items as required.
• Ability to work under pressure and tight deadline.
• Excellent presentation skills.
• Ability to work independently.
• Only shortlisted candidates will be contacted for an interview.