The Travel Company

DUTIES & RESPONSIBILITIES:

• Provide expert consultation to clients by recommending suitable cruise products based on their travel preferences, budget, and expectations.
• Prepare accurate quotations, process reservations and manage all booking-related documentation.
• Build and maintain strong relationships with new and existing clients to encourage repeat business and customer referrals.
• Deliver exceptional customer service throughout the entire customer journey, from initial enquiry to post-cruise follow-up.
• Keep up to date with cruise products, destinations, promotions, visa requirements, and industry developments to provide accurate and timely information.
• Promote value-added products such as travel insurance, airfare, hotels, transfers, shore excursions, and pre-/post-cruise packages to maximise revenue.
• Handle customer enquiries, complaints, booking amendments, cancellations, and service recovery professionally and efficiently.
• Ensure all bookings comply with company policies, cruise line requirements, and relevant travel regulations.
• Participate in travel fairs, roadshows, destination presentations, product launches, customer seminars, and promotional events to generate sales opportunities.

ACCOUNTABILITIES:
(Standard of performance/ key performance indicators for the areas of roles and responsibilities)

• Ensure high standards of customer service.
• Handling customer concerns and resolving issues promptly while maintaining the company's professional reputation.
• Teamwork.
• Achieve monthly sales targets.

REQUIRED EDUCATIONAL BACKGROUND & PROFESSIONAL EXPERIENCE:

• Diploma.
• Minimum 1 year tour consultant of relevant working experience.

REQUIRED SKILLS & KNOWLEDGE:

• Excellent interpersonal, communication and customer service.
• Ability to manage challenging customer interactions and resolve issues professionally.
• Ability to work effectively and complete task on time.
• Professional, positive, and customer-focused attitude.
• Problem-solving skills with the ability to respond effectively to travel disruptions and customer concerns.

REQUIRED LANGUAGES:

• Proficient in English, Chinese and Malay.

OTHER REQUIREMENTS (if any) :-

• Only shortlisted candidates will be contacted for an interview.

DUTIES & RESPONSIBILITIES:

• Process and record daily accounting transactions accurately and in a timely manner.
• Perform bank reconciliations and reconcile cash, credit card, and online payment transactions.
• Maintain accurate records of customer deposits, refunds, travel credits, and cancellations.

ACCOUNTABILITIES:
(Standard of performance/ key performance indicators for the areas of roles and responsibilities)

• Ensure all accounting transactions are recorded accurately and in a timely manner.
• Monitor outstanding receivables and follow up to ensure prompt collections.

REQUIRED EDUCATIONAL BACKGROUND & PROFESSIONAL EXPERIENCE:

• Minimum SPM, Diploma in Accounting or a related field.
• Fresh graduate or relevant working experience.

REQUIRED LANGUAGES:

• Proficient in English, Chinese and Malay; both written and spoken.

OTHER REQUIREMENTS (if any) :-

• Only shortlisted candidates will be contacted for an interview.

DUTIES & RESPONSIBILITIES:

• Customer/member engagement: Drive engagement through targeted campaigns, communications, and initiatives. This includes managing loyalty programs and promotions.
• System management: Manage and optimize the CRM system, including data entry, segmentation, and ensuring privacy compliance.
• Communication and support: Act as a point of contact for members and customers, responding to inquiries, handling complaints, and building strong relationships based on trust.
• Cross-functional collaboration: Work with sales, marketing, and other departments to ensure a consistent and positive customer experience across all touchpoints.

REQUIRED LANGUAGES:

• Proficient in the English, Chinese and Malay language; both verbal and written communication.

OTHER REQUIREMENTS (if any) :-

• Strong communication and interpersonal skills.
• Ability to work collaboratively with different teams.
• Fresh Graduate is welcome to apply.
• Experience in customer service, marketing, or travel/hospitality is a plus.
• Detail-oriented, organized, with the ability to manage data and multiple priorities.
• Basic knowledge of CRM systems or databases is an advantage.
• Handle customer and member inquiries in a timely and professional manner.
• Ensure compliance with data protection and privacy regulations.
• Only shortlisted candidates will be contacted for an interview.

DUTIES & RESPONSIBILITIES:

• Strategy and implementation: Develop and implement customer relationship and membership strategies to achieve business goals and improve retention.
• Customer/member engagement: Drive engagement through targeted campaigns, communications, and initiatives. This includes managing loyalty programs and promotions.
• Data analysis: Analyze customer and member data to identify trends, segment audiences, and inform strategy.
• System management: Manage and optimize the CRM system, including data entry, segmentation, and ensuring privacy compliance.
• Communication and support: Act as a point of contact for members and customers, responding to inquiries, handling complaints, and building strong relationships based on trust.
• Cross-functional collaboration: Work with sales, marketing, and other departments to ensure a consistent and positive customer experience across all touchpoints.
• Reporting: Monitor key performance indicators (KPIs) related to customer engagement, retention, and membership growth.

REQUIRED LANGUAGES:

• Proficient in the English, Chinese and Malay language; both verbal and written communication.

OTHER REQUIREMENTS (if any) :-

• Minimum 2–3 years of relevant experience in CRM, loyalty programs, or membership management.
• Experience in a customer-facing role, marketing, or digital marketing is often preferred.
• Strong communication and interpersonal skills.
• Analytical and problem-solving abilities.
• Familiarity with CRM software (e.g. Salesforce, HubSpot) and marketing automation tools.
• Ability to work collaboratively with different teams.
• Organizational skills with the ability to manage multiple projects.
• Detail-oriented, organized, with the ability to manage complex data and multiple priorities.
• Advanced knowledge of CRM systems or databases, with the ability to analyze and optimize customer engagement strategies.
• Handle customer and member inquiries in a timely and professional manner.
• Ensure full compliance with data protection and privacy regulations.
• Only shortlisted candidates will be contacted for an interview.

DUTIES & RESPONSIBILITIES:

Event Management
• Plan, organize, and execute various events, such as corporate events, conferences, and marketing campaigns.
• Handle all event logistics, including venue selection, vendor management, catering, audiovisual equipment, and on-site coordination.
• Manage event budgets, contracts, and invoices.
• Develop event marketing strategies, including content and promotion, registration tracking, and pre- and post-event communication.
• Coordinate with internal teams to ensure events align with company objectives.

Partnership Management
• Establish and maintain strategic business relationships with partners.
• Support and nurture partnerships to extend the reach of events and marketing campaigns.
• Develop and maintain partnership models, including reviewing partner benefits and fee structures.
• Manage partner retention and engagement, including handling renewals and securing income through invoicing and reporting.
• Assist in developing and promoting initiatives like donor programs or legacy schemes.

REQUIRED EDUCATIONAL BACKGROUND & PROFESSIONAL EXPERIENCE:

• Possess a recognized degree or professional qualification in Marketing / Digital marketing / Marketing Communications / Advertising or any equivalent certification.

REQUIRED LANGUAGES:

• Proficient in the English, Chinese and Malay language; both verbal and written communication.

OTHER REQUIREMENTS (if any) :-

• Minimum 1-2 years experience in Marketing / Events & Partnership or similar role.
• Proven experience in establishing business relationships and managing partnerships.
• Strong sales and negotiation skills.
• Excellent communication and interpersonal skills to liaise with clients, vendors, and internal stakeholders.
• Strong organizational and project management abilities, from planning to execution and follow-up.
• Ability to manage administrative tasks.
• Experience with event marketing and promotion is preferred.
• Ability to work collaboratively with different teams.
• Only shortlisted candidates will be contacted for an interview.

DUTIES & RESPONSIBILITIES:

• Assist in executing joint marketing campaign (NTO) activities.
• Assist in liaising with end user or winners for quiz or contest.
• Assist in all travel fairs and Tour Operations.
• Assist in company marketing campaign and events and prepare post report.
• Coordinate planned advertisement for National Tourism Organisation (NTO) submit advertisement subsidy and claims.

REQUIRED EDUCATIONAL BACKGROUND & PROFESSIONAL EXPERIENCE:

• Possess a recognized degree or professional qualification in Marketing / Marketing Communications / Advertising or any equivalent certification.

REQUIRED LANGUAGES:

• Proficient in the English, Chinese and Malay language; both verbal and written communication. (Chinese language a requirement as our Digital Marketing materials is in Chinese).

OTHER REQUIREMENTS (if any) :-

• Minimum 1 year of relevant experience in Marketing Supervisor/Executive or similar role.
• Good project coordination and problem-solving skills.
• Only shortlisted candidates will be contacted for an interview.

DUTIES & RESPONSIBILITIES:

• Assist in executing joint marketing campaign (NTO) activities.
• Assist in liaising with end users or winners for quiz or contest.
• Assist in all travel fairs and operations.
• Assist in company marketing campaign and events and prepare post report.
• Coordinate planned advertisement for National Tourism Organization (NTO) submit advertisement subsidy and claims.

REQUIRED EDUCATIONAL BACKGROUND & PROFESSIONAL EXPERIENCE:

• Possess a recognized degree or professional qualification in Marketing / Marketing Communications / Advertising or any equivalent certification.

REQUIRED LANGUAGES:

• Proficient in the English, Chinese and Malay language; both verbal and written communication. (Chinese language a requirement as our Digital Marketing materials is in Chinese).

OTHER REQUIREMENTS (if any) :-

• Fresh Graduate(s) are welcomed.
• Good project coordination and problem-solving skills.
• Only shortlisted candidates will be contacted for an interview.

DUTIES & RESPONSIBILITIES:

• Plan and manage monthly social media marketing campaign.
• Social Media Platforms include Facebook, Instagram, TikTok, YouTube, XHS (小红书) and any other.
• Maintain and manage all social media content including content uploading, database management, scripting and system administration.
• Writing, reviewing, editing, and updating content for social media channels.
• Meticulous in proofreading with correct spelling and perfect grammar.
• Build and maintain social media presence.
• Brainstorm social media content to be part of a content publishing strategy and seasonal marketing efforts.
• Monitor and survey market trends of similar industry.
• Support the marketing team in planning and managing campaigns through the online platform and on-going marketing projects.

REQUIRED EDUCATIONAL BACKGROUND & PROFESSIONAL EXPERIENCE:

• Possess a recognized degree or professional qualification in Marketing / Digital marketing / Marketing Communications / Advertising or any equivalent certification.

REQUIRED LANGUAGES:

• Proficient in the English, Chinese and Malay language; both verbal and written communication. (Chinese language a requirement as our Digital Marketing materials is in Chinese).

OTHER REQUIREMENTS (if any) :-

• Minimum 1-2 years’ experience in Social Media Marketing or similar role.
• Experienced working with B2C social media.
• Good project management and problem-solving skills.
• Only shortlisted candidates will be contacted for an interview.

DUTIES & RESPONSIBILITIES:

• Attends to & handle general enquiries and provide customer service to clients via, calls, walk-ins or emails.
• Provide literature and information to clients concerning tour packages (i.e. destinations, transportations, travel routes, accommodations, fares, travel dates, travel regulations, etc).
• Make & confirm tour bookings and notify clients of travel requirements (i.e. luggage limits, insurance, medical, passports, visas, currency, etc).
• Collect passports or visas for confirmed booking.
• Records client data electronically and maintain files of departed tours.
• Updates clients on latest promotions and destinations.
• Paperwork of Tour Operation (exp. rooming list, confirmation).
• Supports team by performing tasks related to organization and strong communication.
• To handle any other requests from HOD/ Director.

REQUIRED EDUCATIONAL BACKGROUND & PROFESSIONAL EXPERIENCE:

• Diploma/ Degree in business, travel management, hospitality and Tourism, or any related fields.

REQUIRED LANGUAGES:

• Proficient in the English, Chinese and Malay language; both verbal and written communication.

OTHER REQUIREMENTS (if any) :-

• Excellent interpersonal and communication skills.
• Self-motivated, enthusiastic and open to new ideas.
• Ability to maintain confidentiality with information or items as required.
• Ability to work under pressure and tight deadline.
• Excellent presentation skills.
• Ability to work independently.
• Only shortlisted candidates will be contacted for an interview.