The Travel Company

DUTIES & RESPONSIBILITIES:

• Attends to & handle general enquiries and provide customer service to clients via, calls, walk-ins or emails
• Provide literature and information to clients concerning tour packages (i.e. destinations, transportations, travel routes, accommodations, fares, travel dates, travel regulations, etc)
• Discuss client requirements and advise on suitable options
• Make & confirm tour bookings and notify clients of travel requirements (i.e. luggage limits, insurance, medical, passports, visas, currency, etc)
• Collect payment and passports or visas for confirmed booking
• Records client data electronically and maintain files of departed tours
• Resolves clients’ complaints, travel problems, etc
• Updates clients on latest promotions and destinations
• Brief freelance tour guides and tour leaders
• Lead tour
• To handle any other requests from HOD/ Director

ACCOUNTABILITIES:
(Standard of performance/ key performance indicators for the areas of roles and responsibilities)

• Ensure clients are satisfied and enjoy their travel by providing accurate information to mitigate over or unreasonable expectations
• Ensure high standards of services are provided to customers/ clients
• Monitor and provide feedback on a daily and weekly basis

REQUIRED EDUCATIONAL BACKGROUND & PROFESSIONAL EXPERIENCE:

• Minimum Diploma in tourism or related discipline is required
• Minimum 1-2 years related working experience

REQUIRED SKILLS & KNOWLEDGE:

• Excellent geographical knowledge of countries and their tourist attractions and culture

REQUIRED LANGUAGES:

• Proficient in the English, Chinese and Malay language; both verbal and written communication

OTHER REQUIREMENTS (if any) :-

• Excellent interpersonal and communication skills
• Ability to work under pressure and tight deadline
• Ability to handle difficult customers and difficult situations
• Excellent customer service and listening skills
• The ability to remember detailed product information (i.e. destinations, places of interest, landmarks, culture, weather, etc)
• 5 days week
• Willing to working on rotation shifts between
   a) 10am – 7pm
   b) 12pm – 9pm
• Able to work on weekend & public Holiday if needed

DUTIES & RESPONSIBILITIES:

• Ensuring the Tour Operations process flow implementations are according to the company’s policy
• Handle customer cancellation, short payment and others
• Manage paperwork i.e. rooming list, confirmation, exchange order
• Take charge of private group’s itinerary (exp. custom make itinerary and quotation)
• Manage the ground bookings with local ground operator i.e. Hotel Reservation, restaurant bookings, domestic flight
• Ensure payment is made to ground operator and airlines
• Request airline seat and meal according to the customer’s request
• Ensure full name list, departure/ arrival date are accurate before deadline.

REQUIRED EDUCATIONAL BACKGROUND & PROFESSIONAL EXPERIENCE:

• Minimum Diploma/ degree in tourism or related discipline with a tourism emphasis is required; or
• Preferably Minimum 1 year of working experience in the travel industry
• Preferably requires some basic ticketing knowledge
• Proficient in Mandarin and English. Both written and communication

DUTIES & RESPONSIBILITIES:

• Conduct copywriting, editing, proofreading and translating between English and Mandarin of various printed and digital materials including Product itinerary, e-newsletter, magazine, blogs, content platform, website etc
• Develop copy for all kinds of creative projects — this will include social platforms, emails, digital campaigns, videos, experiential, and anything the brief requires of you
• Organize writing schedules to complete drafts of content or finished projects within deadlines
• Utilize industry best practices and familiarity with the organization's mission to inspire ideas and content. Good communication skill within the marketing team
• Oversee layout (artwork, design) and check content for accuracy and errors
• Follow an editorial calendar, collaborating with other members of the content production team to ensure timely delivery of materials
• Use search engine optimization (SEO) strategies in writing to maximize the online visibility of a website in search results

REQUIREMENTS:

• Possess a recognized degree or professional qualification in Journalism / Marketing / Marketing Communications / Advertising / English Studies or any equivalent certification
• Proven 1-2 years’ working experience as copywriter
• Multitasking, Good project management and problem-solving skills
• Well-developed in writing / editing / proofreading and verbal communication skills in English and Mandarin
• Applicants must be willing to work in BUKIT BINTANG

DUTIES & RESPONSIBILITIES:

• Plan and execute all digital marketing efforts, including SEO/SEM, Google Display Network (Ad), Youtube AD
• Work with IT Team for electronic Direct mailer (eDM) and Web design Plan and manage monthly digital media marketing campaign
• Plan and manage monthly digital media marketing campaign
• Measure, analyse and report on the performance of digital marketing campaigns, and to assess goals (ROI and KPIs)
• Identify trends and insights, and optimize spend and performance based on insights
• Provide monthly website traffic report and analysis against competitor
• Brainstorm new and creative growth strategies
• Collaborate with designer and marketing team to create content and ad creatives for all digital marketing platforms
• Monitor and survey market trends of similar industry

REQUIRED EDUCATIONAL BACKGROUND & PROFESSIONAL EXPERIENCE:

• Possess a recognized degree or professional qualification in Marketing / Digital marketing / Marketing Communications / Advertising or any equivalent certification
• Minimum 2-3 years’ experience in Digital Marketing or similar role
• Experienced working with B2C social media, Google Adwords, email campaigns, and SEO / SEM
• Excellent knowledge of web analytic tools
• Good project management and problem-solving skills
• Well-developed written and verbal communication skills in English and Mandarin (Chinese language a requirement as our Digital Marketing materials is in Chinese)
• Applicants must be willing to work in BUKIT BINTANG

DUTIES & RESPONSIBILITIES:

• Assist in executing joint marketing campaign (NTO) activities
• Assist in liaising with end user or winners for quiz or contest
• Assist in all travel fairs and Tour Operations
• Assist in company marketing campaign and events and prepare post report
• Coordinate planned advertisement for National Tourism Organisation (NTO) submit advertisement subsidy and claims.

REQUIRED EDUCATIONAL BACKGROUND & PROFESSIONAL EXPERIENCE:

• Possess a recognized degree or professional qualification in Marketing / Marketing Communications / Advertising or any equivalent certification
• Fresh Graduate(s) are welcomed
• Good project coordination and problem-solving skills
• Well-developed written and verbal communication skills in English and Mandarin (Chinese language a requirement as our Marketing materials is in Chinese)
• Applicants must be willing to work in BUKIT BINTANG

DUTIES & RESPONSIBILITIES:

• Assist in executing joint marketing campaign (NTO) activities
• Prepare media schedule for Online / Thematic marketing campaign and events
• Assist in all travel fairs and Tour Operations
• Assist in landing page / Dedicated page content
• Execute planned advertisement for National Tourism Organisation (NTO), submit advertisement subsidy and claims, report

REQUIRED EDUCATIONAL BACKGROUND & PROFESSIONAL EXPERIENCE:

• Possess a recognized degree or professional qualification in Marketing / Marketing Communications / Advertising or any equivalent certification
• Fresh Graduate(s) are welcomed
• Good project coordination and problem-solving skills
• Well-developed written and verbal communication skills in English and Mandarin (Chinese language a requirement as our Marketing materials is in Chinese)
• Applicants must be willing to work in BUKIT BINTANG

DUTIES & RESPONSIBILITIES:

• Plan and manage monthly social media marketing campaign
• Social Media Platforms include Facebook, Instagram, TikTok, YouTube, XHS (小红书) and any other
• Maintain and manage all social media content including content uploading, database management, scripting and system administration
• Writing, reviewing, editing, and updating content for social media channels
• Meticulous in proofreading with correct spelling and perfect grammar
• Build and maintain social media presence
• Brainstorm social media content to be part of a content publishing strategy and seasonal marketing efforts
• Monitor and survey market trends of similar industry
• Support the marketing team in planning and managing campaigns through the online platform and on-going marketing projects

REQUIRED EDUCATIONAL BACKGROUND & PROFESSIONAL EXPERIENCE:

• Possess a recognized degree or professional qualification in Marketing / Digital marketing / Marketing Communications / Advertising or any equivalent certification
• Minimum 1-2 years’ experience in Social Media Marketing or similar role
• Experienced working with B2C social media
• Good project management and problem-solving skills
• Well-developed written and verbal communication skills in English and Mandarin (Chinese language a requirement as our Digital Marketing materials are in Chinese)
• Applicants must be willing to work in BUKIT BINTANG

DUTIES & RESPONSIBILITIES:

• Attends to & handle general enquiries and provide customer service to clients via, calls, walk-ins or emails
• Provide literature and information to clients concerning tour packages (i.e. destinations, transportations, travel routes, accommodations, fares, travel dates, travel regulations, etc)
• Make & confirm tour bookings and notify clients of travel requirements (i.e. luggage limits, insurance, medical, passports, visas, currency, etc)
• Collect passports or visas for confirmed booking
• Records client data electronically and maintain files of departed tours
• Updates clients on latest promotions and destinations
• Paperwork of Tour Operation (exp. rooming list, confirmation)
• Supports team by performing tasks related to organization and strong communication
• To handle any other requests from HOD/ Director

REQUIRED EDUCATIONAL BACKGROUND & PROFESSIONAL EXPERIENCE:

• Diploma/ Degree in business, travel management, hospitality and Tourism, or any related fields

REQUIRED LANGUAGES:

• Proficient in the English, Chinese and Malay language; both verbal and written communication

OTHER REQUIREMENTS (if any) :-

• Excellent interpersonal and communication skills
• Self-motivated, enthusiastic and open to new ideas
• Ability to maintain confidentiality with information or items as required
• Ability to work under pressure and tight deadline
• Excellent presentation skills
• Ability to work independently