TERMS AND CONDITIONS

STANDARD TERMS AND CONDITIONS For Outbound Tour Packages

Tourism Industry (Tour Operating Business and Travel Agency Business) Regulations 1992

  • 1TOUR DEPOSIT

    A maximum deposit of 25% of the tour fare per person must be paid as reservation fee. The balance of full payment must be made within 14 days before the date of departure for Free Independent Traveller (FIT) tour packages and 21 days for group tours packages. A failure to comply with this requirement may result in the cancellation of reservation and forfeiture of deposit.

  • 2AMENDMENT CHARGES
    2.1   For Free Independent Traveller (FIT) Tour Packages
    • Upon confirmation of the tour any subsequent change made to the reservation is subject to an amendment charge of RM50.00 per person per change.
    • No change can be made within 8 working days before the date of departure.
    • Changing the entire reservation constitutes a cancellation of the original reservation and is subject to cancellation charges as defined in the cancellation policy (see clause 3.1- for FIT tour packages).
    2.2   For Group Tour Packages
    • Upon confirmation of the tour no changes can be made to the reservation within 14 days before the date of departure.
    • However, any request from any member for any change to come back earlier or later than the group will be subject to the conditions of the respective airlines.
    • Changing the entire reservation constitutes a cancellation of the original reservation.
  • 3CANCELLATION CHARGES FOR CANCELLATION MADE BY TOUR MEMBER
    3.1   For FIT Tour Packages
    • Cancellation of reservation must be made in writing to avoid any misunderstanding. If the company receives notice to cancel 30 days or more before the date of departure, a minimum administrative fee of RM50.00 or 10% of the tour deposit (whichever is lower) per person will be levied.
    • If notice of the cancellation is received 29 days or less before the date of departure the following charges will apply:-
      Cancellation Received Cancellation Charges Per Person
      15 - 29 working days before the date of departure - 50% of tour deposit
      08 - 14 working days before the date of departure - 20% of tour fare
      03 - 07 working days before the date of departure - 40% of tour fare
      02 - Working days or less before the date of departure - 100% of tour fare
    • The respective airline's cancellation policy on special promotional fare shall apply in addition to the cancellation charges as set out in clause above (Note: The airline ticket is restricted and subject to the Airline's Terms and Conditions. It may be non-endorsable, non-reissue able, and non-refundable and no reroute able. Any alteration in routing or change of date of travel by any passenger is solely at his own risk. The company or its associated agents shall not be held responsible for any inconvenience caused and extra expenses incurred. However, any refund made by any airline for a cancellation made 2 working days or less before the day of travel for non-promotional fares shall be paid to the tour member less any administration charges incurred by the tour company).
    3.2   For Group Tour Packages
    • Cancellation of booking must be made in writing to avoid any misunderstanding. If the company receives notice to cancel 45 working days or more before the date of departure, a minimum administrative fee of RM30.00 per person or 2% of the tour fare (whichever is higher) per person will be levied.
    • If notice of the cancellation is received 44 working days or less before the date of departure the following charges will apply:-
      Cancellation Received Cancellation Charges Per Person
      22-44 working days before the date of departure - Forfeiture of tour Deposit
      15-21 working days before the date of departure - 35% of tour fare
      08-14 working days before the date of departure - 50% of tour fare
      03-07 working days before the date of departure - 75% of tour fare
      02 working days or less before the date of departure - 100% of tour fare
    • The respective airline's cancellation policy on special promotional fare shall apply in addition to the cancellation charges as set out in clause above (Note: The airline ticket is restricted and subject to the Airline's Terms and Conditions. It may be non-endurable, non-reissue able, non-refundable and non-reroute able. Any alteration in routing or change of date of travel by any passenger is solely at his own risk. The company or its associated agents shall not be held responsible for any inconvenience caused and extra expenses incurred).
  • 4CANCELLATION BY COMPANY
    4.1   FIT Tour Packages
    • The company reserves the right to cancel the four due to any act of god, war, strike, riot or order from the Government of Malaysia which is beyond its control.
    • The company shall recommend alternative tours preferably to the same destination or other tours. Should any passenger decide not to accept the alternative tours, all moneys paid less the administrative fee chargeable will be refunded to the passenger.
    4.2   Group Tour Packages
    • The company reserves the right to cancel the four due to any act of God, war, strike, riot or order from the Government of Malaysia which is beyond its control.
    • The company shall recommend alternative tours preferably to the same destination or other tours. Should any passenger decide not to accept the alternative tours, all moneys paid less the administrative fee chargeable will be refunded to the passenger.
    • In the event of a cancellation by the company due to insufficient passengers or inability to secure seats or accommodation, the company will refund the amount of money paid and also pay compensation as follows:
    Cancellation Received Cancellation Charges Per Person
    08-14 working days before the date of departure - Full refund of tour fare and a compensation of RM50.00 per person.
    01-07 working days before the date of departure - Full refund of tour fare and a compensation of RM75.00 per person.
    On date of departure - Full refund of tour fare and a compensation of RM100.00 per person.
  • 5TRAVEL DOCUMENTS
    5.1   Tour Members' Responsibilities
      A tour member must have: -
    • An international passport or other recognized travel documents which should be valid for at least 6 months from the date of return to country of origin;
    • The necessary visa and vaccination and health certificates as required by the various authorities of the countries to be visited.
    5.2   Company's Responsibilities
      The Company undertakes to: -
    • Advise tour members on what documentation is required;
    • Wherever possible, assist passengers in obtaining the necessary visa. However, the company cannot guarantee the approval of any visa application.
    5.3   Relevant Fees and Charges
    Service charges and visa fees levied shall be borne entirely by the tour members.
    5.4   Rejection of Visa or Travel Documents
    If for any reason, the application for visa or necessary exit permit is rejected, a refund of tour fare will be made less administrative fees.
    5.5   Refusal Entry
    The company shall not be held responsible or liable for any expenses, reimbursement or refund of tour prices if any tour member is refused entry or deported by immigration authorities resulting from the possession of unlawful items or holding improper travel documents or other causes, or whose behavior and activities are considered to be detrimental by a foreign government.
  • 6TOUR INFORMATION AND PRICES
    (1)   Prices shown are current at the time of publication. Tour information and the price list from part of the brochure. The prices are subject to change due to increase in airfares, other transportation costs, hotel rates, exchange rates, government tax, etc. Therefore the company reserves the right to increase prices on condition that it informs the customers accordingly before the confirmation of the tour.
    (2)   The company covenants for the following to be included in tour fare:-
    • Return air ticket, not including all airport taxes and whatever applicable taxes.
    • Hotel accommodation, based on: -
      i. Twin sharing basic (2 persons to a room)
      ii. Single supplement (person staying alone-the person concerned must pay the single supplement)
      iii. Triple sharing (3 persons traveling together). For a group of three persons, accommodation is based on triple sharing basis where applicable. The child tour fare as advertised is based on a child who is 2 years but not more than 12 years of age, sharing a twin room with two adults.
    • All meals, sightseeing and other items as specified in the itinerary.
    • All Sightseeing tours and transfer are based on sit-in-coach basis.
    (3)   Items not included in the tour fare are:-
    • Laundry
    • Food and beverage not regular menu
    • Optional excursions
    • Porterage at airport and hotels
    • All items of a personal nature
  • 7REFUND OF UNUSED SERVICES

    No refund or reduction will be made to any member in respect of airfare, accommodation, meals sightseeing tours, transport or any other services which are included in the tour fare out not utilized by the tour member due to personal reasons.

  • 8BAGGAGE

    Free airline baggage allowance is provided by the airlines and the quantum and conditions may differ from one airline to another and from one airport authority to another. The same applies for hand-carried baggage aboard the aircraft. The travel agent will advise passengers on the conditions. Passengers are required to purchase adequate insurance coverage.

  • 9POSSIBLE CHANGES

    Airlines schedules or local conditions may require sightseeing tours, hotels and route to be changed. Should this occur, the company shall make alternative arrangement subject to local conditions.

  • 10RIGHT TO REJECT

    The company reserves the right to cancel or withdraw any itinerary, or any reservation made for a client or decline to accept or retain any person from being a tour member if he is likely to endanger the health or safety, or impair the comfort or enjoyment of others on the tour. The company further reserves the right to cancel the reservation if for any other reason any carrier, hotel or other contractor refuses to allow any participant to participate in the tours. If any of such events, the company's sole liability shall be to refund to the tour member any moneys paid, less the amounts for services already utilized, and the administration and cancellation fees.

  • 11RESPONSIBILITY OF COMPANY

    The Company and its associated agents shall be held responsible for services provided with regard to transportation, accommodation, entertainment and meals, as indicated in their brochures. The company shall be required to pay appropriate compensation as determined by the Commissioner of Tourism in cases where, after an investigation, the Commissioner is satisfied that the services provided were not as stated in the brochure and in the agreement.

  • 12TRAVEL INSURANCE

    All tour members are encouraged to buy travel insurance to safeguard themselves against sickness, loss of money, cancellation, flight delays or lost baggage".

Note: Apple Vacations reserves the right to publish or print any photographic materials taken during the tour for advertising, promotional and other purposes, in any manner, in any and all media, now or hereafter devised, without further payment or consideration, notification or permission.

AGENCY SUPPLEMENTAL TERMS & CONDITIONS for DISNEY CRUISE LINE

  • 1DEPOSIT / PAYMENT INFORMATION
    1.1   CRUISE ONLY
    • Deposit: Minimum of 30% of total fares
    • Full Payment: 100 Days before departure
    • A higher deposit OR earlier full payment may be required for special offers/specific categories of stateroom type.
    • Deposits are non-refundable, non-transferable, and subject to the cancellation policy.
    • Price quotes are in Ringgit Malaysia (RM); however, majority cruise liner pricing is based on United States Dollars (USD). To secure the rate, the passenger may make full payment upon confirmation. Fare differential applies for the balance or any partial payment if the exchange rate at the time of payment is higher than the Exchange Rate set during purchase time and passengers are required to pay the differential.
    • Reservations are subject to cancellation if payment is not received within the period specified.
  • 2CANCELLATION
    2.1   CRUISES 1 - 5 NIGHTS
    • Inside / Oceanview & Verandah
      Cancellation Received Cancellation Charges Per Person
      90 Days or more: RM100
      89 - 45 days: RM 100 + Deposit
      44 - 30 days: RM 100 + 50% of total fare
      29 - 15 days: RM 100 + 75% of total fare
      14 days or less: 100% of total fare
    • Concierge & Suite
      Cancellation Received Cancellation Charges Per Person
      90 Days or more: RM 100 + Deposit
      89 - 45 days: RM 100 + Deposit
      44 - 30 days: RM 100 + 50% of the total fare
      29 - 15 days: RM 100 +75% of the total fare
      14 days or less: 100% of the total fare
    • Cancellation and refund policies are subject to change at any time without prior notice.
    • Respective cancellation policy on special promotional fare or others non-refundable items (example land transfer, air ticket, travel insurance and etc) shall apply in addition to the cancellation charges as set out in above chart.
    • Written notice must be received and acknowledged by the company: Monday – Friday, 9.00am – 5.00pm. (Except for Public Holidays)
    • Changes in departure dates/passenger names are considered cancellations.
  • 3NAME AMENDMENT
    • Days Prior to Departure: 7 Days or earlier
    • Fees / per name amendment: RM250
    • One original guest name (lead) remain unchanged on the reservation.
    • If ALL original Guest names on a reservation are changed, it is considered acomplete cancellation and must be re-booked with new Guests. After the reservation is cancelled, then a new booking is created at the applicable price for all the Guests who are travelling.
    • Subject to cruise liner approval and conditions.
  • 4NOTES
    • Prices shown are in Ringgit Malaysia (RM) and exclude air ticket, hotel accommodation, visa fees, travel insurance, port charges, gratuities, shore excursions, or other incidental charges and items not mentioned.
    • All prices set are as indicative only and is subject to change. They are based on the cruise liner fares and lowest category of each stateroom type.
    • Passengers are strongly recommended to purchase travel insurance.
    • Cabin assignments are on a random basis. Any requests are subject to additional charges and final confirmation by the cruise liner.
    • The third or fourth passenger (triple or quad sharing) will be accommodated in a fold-away upper berth or sofa bed. This is subject to final confirmation.
    • Each person on board must have a bed, including an infant.
    • Pregnant Passenger: Refused passage if they have entered their 24th week of pregnancy by the embarkation date.
    • Infants & Young Children: The minimum age to sail is six (6) months at the time of embarkation. Each cabin must be accompanied by at least one adult.
    • Each passenger is responsible for ensuring their passport is valid for at least six (6) months from the return date of the trip and all necessary visas and permits have been acquired.
    • Taxes, Fees and Port Expenses are subject to change, and the cruise line reserves the right to collect any increases in effect at the time of sailing, even if the fare has already been paid in full.
    • Cruise liner reserves the right to change the cruise itinerary without prior notice due to force majeure or for safety reasons associated with the ship or navigation.
    • AVSB reserves the right to change or amend the terms and conditions at any time and without prior notice if necessary.
    • AVSB is not responsible for omissions, printing and/or presentation errors in brochures or any media where such information may be presented; the company reserves the right to make corrections as required.
    • Every passenger participating in the cruise shall travel at their own risk. The company shall not be held liable to any passenger for additional expenses that may be incurred due to delays or changes in transport services, sickness, weather, strikes, war, or other causes.
    • All pictures shown are for illustration purposes only.
Note : AVSB refer to Apple Vacations Sdn Bhd

IMPORTANT :-
All passengers OR representatives in this travel are deemed to have read, understood and agreed to the above terms & conditions.

AGENCY SUPPLEMENTAL TERMS & CONDITIONS for MSC CRUISES

  • 1DEPOSIT / PAYMENT INFORMATION
    CRUISE ONLY
    Deposit Full Payment
    Minimum of 50% of total fares 120 Days before departure

    1.1 A higher deposit OR earlier full payment may be required for special offers/specific categories of stateroom type.

    1.2 Deposits are non-refundable, non-transferable, and subject to the cancellation policy.

    1.3 Price quotes are in Ringgit Malaysia (RM); however, majority cruise liner pricing is based on United States Dollars (USD) or other foreign currencies. To secure the rate, the passenger may make full payment upon confirmation. Fare differential applies for the balance or any partial payment if the exchange rate at the time of payment is higher than the Exchange Rate set during purchase time and passengers are required to pay the differential.

    1.4 Reservations are subject to cancellation if payment is not received within the period specified.

  • 2CANCELLATION

    2.1 Cancellation notice receive prior to departure

    CRUISES < 15 Nights

     

    		 CRUISES > 15 Nights
    60 Days  or more RM250 (Agency Fees) + *USD50/person

    90 Days or more

    		 RM250 (Agency Fees) + *USD50/person
    59 - 30 days 5% (Agency Fees) + 25% of total fare

    89 - 60 days

    		 5% (Agency Fees) + 25% of total fare
    29 - 22 days 5% (Agency Fees) + 40% of total fare 59 - 52 days 5% (Agency Fees) + 40% of total fare
    21 - 15 days 5% (Agency Fees) + 60% of total fare 51 - 35 days 5% (Agency Fees) + 60% of total fare
    14 - 6 days 5% (Agency Fees) + 80% of total fare 34 - 15 days 5% (Agency Fees) + 80% of total fare
    5 days or less 100% of total fare 14 days or less 100% of total fare

    *Or loss of deposit whichever is greater   * Or loss of deposit whichever is greater

    WORLD CRUISE 2026   CRUISES (YATCH CLUB)
    60 Days or more 5% (Agency Fees) + 15% of total fare 120 Days or more RM250 (Agency Fees) + *USD100/person
    59 - 10 days 5% (Agency Fees) + 75% of total fare 119 - 90 days 5% (Agency Fees) + 25% of total fare
    9 days or less 100% of total fare 89 - 60 days 5% (Agency Fees) + 40% of total fare
    59 - 30 days 5% (Agency Fees) + 60% of total fare
    29 - 15 days 5% (Agency Fees) + 80% of total fare
    14 days or less 100% of total fare

    *Or loss of deposit whichever is greater   * Or loss of deposit whichever is greater

    2.2  For cancellation, on top of Cruise line Cancellation charges, customer is liable for additional Agency Fees as stated in the above chart and plus any non-refundable items/services/finance fees & etc

    2.3  Cancellation and refund policies are subject to change at any time without prior notice.

    2.4  Respective cancellation policy on special promotional fare or others non-refundable items (example land transfer, air ticket, travel insurance and etc) shall apply in addition to the cancellation charges as set out in the above chart.

    2.5  Written notice must be received and acknowledged by the company: Monday – Friday, 9.00am – 5.00pm. (Except for Public Holidays)

    2.6  Changes in departure dates/passenger names are considered cancellations.

  • 3NOTES

    3.1 Prices shown are in Ringgit Malaysia (RM) and exclude air tickets, hotel accommodations, visa fees, travel insurance, port charges, gratuities, shore excursions, or other incidental charges and items not mentioned.

    3.2 All prices set are as indicative only and is subject to change. They are based on the cruise liner fares and at lowest category of each stateroom type.

    3.3 Passengers are strongly recommended to purchase travel insurance.

    3.4 Cabin assignments are on a random basis. Any requests are subject to additional charges and final confirmation by the cruise liner.

    3.5 The third or fourth passenger (triple or quad sharing) will be accommodated in a fold-away upper berth or sofa bed. This is subject to final confirmation.

    3.6 Each person on board must have a bed, including an infant.

    3.7 Pregnant Passenger: Refused passage if they have entered their 24th week of pregnancy by the embarkation date.

    3.8 Infants & Young Children: The minimum age to sail is six (6) months at the time of embarkation. Each cabin must be accompanied by at least one adult.

    3.9 Each passenger is responsible for ensuring their passport is valid for at least six (6) months from the return date of the trip and all necessary visas and permits have been acquired.

    3.10 Taxes, Fees and Port Expenses are subject to change, and the cruise line reserves the right to collect any increases in effect at the time of sailing, even if the fare has already been paid in full.

    3.11 Cruise liner reserves the right to change the cruise itinerary without prior notice due to force majeure or for safety reasons associated with the ship or navigation.

    3.12 The company reserves the right to change or amend the terms and conditions at any time and without prior notice if necessary.

    3.13 The company is not responsible for omissions, printing and/or presentation errors in brochures or any media where such information may be presented; the company reserves the right to make corrections as required.

    3.14 Every passenger participating in the cruise shall travel at their own risk. The company shall not be held liable to any passenger for additional expenses that may be incurred due to delays or changes in transport services, sickness, weather, strikes, war, or other causes.

    3.15 All pictures shown are for illustration purposes only.

IMPORTANT :-
All passengers OR representatives in this travel are deemed to have read, understood and agreed to the above terms & conditions.