The Travel Company

DUTIES & RESPONSIBILITIES:

• Process and record daily accounting transactions accurately and in a timely manner.
• Perform bank reconciliations and reconcile cash, credit card, and online payment transactions.
• Maintain accurate records of customer deposits, refunds, travel credits, and cancellations.

ACCOUNTABILITIES:
(Key responsibilities and performance expectations)

• Ensure all accounting transactions are recorded accurately and in a timely manner.
• Monitor outstanding receivables and follow up to ensure prompt collections.

REQUIRED EDUCATIONAL BACKGROUND & PROFESSIONAL EXPERIENCE:

• Minimum SPM, Diploma in Accounting or a related field.
• Fresh graduate or relevant working experience.

REQUIRED LANGUAGES:

• Proficient in English, Chinese and Malay; both written and spoken.

OTHER REQUIREMENTS

• Only shortlisted candidates will be contacted for an interview.

DUTIES & RESPONSIBILITIES:

Strategy and implementation
• Develop and implement customer relationship and membership strategies to achieve business goals and improve retention.
Customer/member engagement
• Drive engagement through targeted campaigns, communications, and initiatives. This includes managing loyalty programs and promotions.
Data analysis
• Analyze customer and member data to identify trends, segment audiences, and inform strategy.
System management
• Manage and optimize the CRM system, including data entry, segmentation, and ensuring privacy compliance.
Communication and support
• Act as a point of contact for members and customers, responding to inquiries, handling complaints, and building strong relationships based on trust.
Cross-functional collaboration
• Work with sales, marketing, and other departments to ensure a consistent and positive customer experience across all touchpoints.
Reporting
• Monitor key performance indicators (KPIs) related to customer engagement, retention, and membership growth.

REQUIRED EDUCATIONAL BACKGROUND & PROFESSIONAL EXPERIENCE:

• Minimum 2–3 years of relevant experience in CRM, loyalty programs, or membership management.
• Experience in a customer-facing role, marketing, or digital marketing is often preferred.

REQUIRED SKILLS & KNOWLEDGE:

• Advanced knowledge of CRM systems or databases, with the ability to analyze and optimize customer engagement strategies.
• Familiarity with CRM software (e.g., Salesforce, HubSpot) and marketing automation tools.
• Strong communication and interpersonal skills.
• Analytical and problem-solving abilities.
• Ability to work collaboratively with different teams.
• Organizational skills with the ability to manage multiple projects.
• Detail-oriented, organized, with the ability to manage complex data and multiple priorities.
• Handle customer and member inquiries in a timely and professional manner.
• Ensure full compliance with data protection and privacy regulations.

REQUIRED LANGUAGES:

• Proficient in the English, Chinese and Malay language; both verbal and written communication.

OTHER REQUIREMENTS

• Only shortlisted candidates will be contacted for an interview.

DUTIES & RESPONSIBILITIES:

• Attends to & handle general enquiries and provide customer service to clients via, calls, walk-ins or emails.
• Provide literature and information to clients concerning tour packages (i.e. destinations, transportations, travel routes, accommodations, fares, travel dates, travel regulations, etc).
• Make & confirm tour bookings and notify clients of travel requirements (i.e. luggage limits, insurance, medical, passports, visas, currency, etc).
• Collect passports or visas for confirmed booking.
• Records client data electronically and maintain files of departed tours.
• Updates clients on latest promotions and destinations.
• Paperwork of Tour Operation (exp. rooming list, confirmation).
• Supports team by performing tasks related to organization and strong communication.
• To handle any other requests from HOD/ Director.

REQUIRED EDUCATIONAL BACKGROUND & PROFESSIONAL EXPERIENCE:

• Diploma/ Degree in business, travel management, hospitality and Tourism, or any related fields.

REQUIRED SKILLS & KNOWLEDGE:

• Excellent interpersonal and communication skills.
• Self-motivated, enthusiastic and open to new ideas.
• Ability to maintain confidentiality with information or items as required.
• Ability to work under pressure and tight deadline.
• Excellent presentation skills.
• Ability to work independently.

REQUIRED LANGUAGES:

• Proficient in the English, Chinese and Malay language; both verbal and written communication.

OTHER REQUIREMENTS

• Only shortlisted candidates will be contacted for an interview.

DUTIES & RESPONSIBILITIES:

• Assist in executing joint marketing campaign (NTO) activities.
• Assist in liaising with end users or winners for quiz or contest.
• Assist in all Travel Fairs and Operations.
• Assist in company marketing campaign and events and prepare post report.
• Coordinate planned advertisement for National Tourism Organisation (NTO) submit advertisement subsidy and claims.

REQUIRED EDUCATIONAL BACKGROUND & PROFESSIONAL EXPERIENCE:

• Possess a recognized degree or professional qualification in Marketing / Marketing Communications / Advertising or any equivalent certification.
• Minimum 1 year of relevant experience in Marketing Supervisor/Executive or similar role.

REQUIRED SKILLS & KNOWLEDGE:

• Good project coordination and problem-solving skills.

REQUIRED LANGUAGES:

• Proficient in the English, Chinese and Malay language; both verbal and written communication.
• Chinese language a requirement as our Digital Marketing materials is in Chinese.

OTHER REQUIREMENTS

• Only shortlisted candidates will be contacted for an interview.

DUTIES & RESPONSIBILITIES:

• Handle customer enquiries via Whatsapp, online platforms (Facebook, Instagram, website booking etc) and emails in a professional manner.
• Provide accurate information and literature on tour packages (i.e. destinations, transportations, travel routes, accommodations, fares, travel dates, travel regulations, etc).
• Understand client needs and recommend suitable travel options.
• Direct customer / enquiries to the correct department.
• Process confirmed tour bookings and notify clients of travel requirements (i.e. luggage limits, insurance, medical, passports, visas, currency, etc).
• Collect payments and required travel documents (e.g., passports and visas) for confirmed bookings.
• Maintain accurate customer records and update booking systems.
• Resolve customer issues and travel-related problems promptly.
• Update customers on the latest promotions, packages, and destinations.
• Lead tour groups and ensure a smooth, safe, and enjoyable travel experience.
• Handle any other requests from HOD / BOD.

ACCOUNTABILITIES:
(Key responsibilities and performance expectations)

• Ensure customer satisfaction by providing accurate travel information and managing expectations.
• Ensure high standards of customer service.
• Monitor and provide feedback whenever required.
• While tour leading, ensure tour runs smoothly with zero complaints.
• Achieve monthly sales targets.
• Able to work different shifts during Travel Fair and Public Holidays.
• Willing to work during odd hours in case of working hours adjustments in the future.

REQUIRED EDUCATIONAL BACKGROUND & PROFESSIONAL EXPERIENCE:

• Minimum Diploma in Tourism, Hospitality, or a related field.
• Minimum 1–2 years of relevant working experience (preferred).
• No experience are also welcome.

REQUIRED SKILLS & KNOWLEDGE:

• Excellent interpersonal, communication, customer service, and active listening skills.
• Ability to manage challenging customer interactions and resolve issues professionally.
• Ability to work effectively under pressure and meet tight deadlines in a fast-paced environment.
• Ability to quickly learn, retain, and communicate detailed product knowledge, including destinations, attractions, landmarks, local culture, weather conditions, and travel-related information.
• Strong attention to detail and commitment to delivering accurate information and exceptional customer experiences.

REQUIRED LANGUAGES:

• Proficient in English, Chinese and Malay; both written and spoken.

DUTIES & RESPONSIBILITIES:

• Work closely with the team to ensure the accurate and timely execution of tour operations.
• Update and maintain rooming lists based on passenger statements, invoices, and booking confirmations.
• Use GDS systems to reserve, issue, reissue and manage airline tickets in accordance with airline policies and operational requirements.
• Liaise directly with airlines regarding reservations, schedule changes, seat assignments, ticketing matters, special requests, and other operational issues.
• Prepare travel confirmations, tour booklets, itineraries, vouchers, and other travel-related documents for tour manager & customers.
• Ensure all travel arrangements and documentation are completed accurately and within the required timelines.
• Handle any other duties and responsibilities assigned by Senior.

ACCOUNTABILITIES:
(Key responsibilities and performance expectations)

• Ensure all tour bookings, travel arrangements, and operational requirements are processed accurately and within established timelines.
• Maintain accurate and up-to-date rooming lists and booking information.
• Ensure airline reservations and ticketing transactions are completed correctly using GDS systems and comply with airline policies and procedures.
• Monitor and verify the accuracy of travel documents, itineraries, vouchers, and travel confirmations before issuance to customers.
• Maintain effective communication and coordination with the team, airlines, hotels, and other suppliers.
• Be accountable for the quality, accuracy, and completeness of work performed and assigned tasks.

REQUIRED EDUCATIONAL BACKGROUND & PROFESSIONAL EXPERIENCE:

• Minimum Diploma in Tourism, Hospitality, Business, or a related field (or equivalent work experience).

REQUIRED SKILLS & KNOWLEDGE:

• Diploma or Bachelor's Degree in Tourism, Hospitality, Business Administration or a related field.
• Proficient in Microsoft Office applications, including Word, Excel, and PowerPoint.
• Familiarity with GDS systems and airline ticketing processes is an advantage.
• Excellent attention to detail, particularly when handling travel bookings, ticketing, itineraries, and travel documentation.
• Good understanding of travel destinations, cultural highlights, and tour product positioning.
• Ability to manage multiple bookings, departures, and operational tasks simultaneously while maintaining accuracy.
• Capable of working under pressure and meeting tight deadlines in a dynamic operational environment.
• Experience in the travel and tourism industry is preferred; however, fresh graduates with a positive attitude, willingness to learn, and strong growth mindset are encouraged to apply.

REQUIRED LANGUAGES:

• Excellent verbal and written communication skills in English, Chinese and Malay.

OTHER REQUIREMENTS

• Only shortlisted candidates will be contacted for an interview.

DUTIES & RESPONSIBILITIES:

Partnership Management
• Establish and maintain strategic business relationships with partners.
• Support and nurture partnerships to extend the reach of events and marketing campaigns.
• Develop and maintain partnership models, including reviewing partner benefits and fee structures.
• Manage partner retention and engagement, including handling renewals and securing income through invoicing and reporting.
• Assist in developing and promoting initiatives like donor programs or legacy schemes.

REQUIRED EDUCATIONAL BACKGROUND & PROFESSIONAL EXPERIENCE:

• Possess a recognized degree or professional qualification in Marketing / Digital marketing / Marketing Communications / Advertising or any equivalent certification.
• Minimum 1-2 years’ experience in Marketing / Events & Partnership or similar role.

REQUIRED SKILLS & KNOWLEDGE:

• Proven experience in establishing business relationships and managing partnerships.
• Strong sales and negotiation skills.
• Excellent communication and interpersonal skills to liaise with clients, vendors, and internal stakeholders.
• Strong organizational and project management abilities, from planning to execution and follow-up.
• Ability to manage administrative tasks.
• Ability to work collaboratively with different teams.

REQUIRED LANGUAGES:

• Proficient in the English, Chinese and Malay language; both verbal and written communication.

OTHER REQUIREMENTS

• Only shortlisted candidates will be contacted for an interview.

DUTIES & RESPONSIBILITIES:

Product Development Support & Quality Control
• Supervise and monitor daily product development activities within the assigned product portfolio.
• Review itineraries, product information, and promotional materials prepared by team members to ensure accuracy and completeness.
• Ensure itinerary routing, timing, logistics, and product details meet company quality standards.
• Coordinate with Ground Operators and internal teams to obtain required product information and updates.
• Support product costing review, quotation preparation, and pricing updates in coordination with Operations Team.
• Assist in conducting competitor checks and market reviews to support product improvement.
• Identify potential issues in product planning and escalate to the Product Development Executive when required.

Marketing & Sales Support
• Work closely with Marketing Team to ensure product information and promotional materials are accurate and updated.
• Review product content, itinerary descriptions, and marketing materials before publication.
• Support preparation of travel fair materials, EDMs, social media content, and product promotions.
• Assist in conducting product briefings for Sales Team to enhance product knowledge.
• Provide product-related support for Sales enquiries and internal coordination.

Team Supervision
• Supervise Product Development Officers and Support staff in daily work activities.
• Allocate assigned tasks and monitor completion according to timelines.
• Provide guidance and support to junior team members on product-related matters.
• Review work quality and recommend improvements where necessary.
• Share product knowledge and support team learning and development.
• Ensure departmental procedures and standards are followed.

Operational Support
• Support pre-departure briefing preparation for tour leaders.
• Assist Operations Team in resolving product-related operational issues.
• Review tour feedback and highlight improvement opportunities to the Product Development Executive.
• Support continuous improvement of product quality and customer experience.
• Perform any other duties assigned by Product Development Executive, Senior Executive, Assistant Manager, HOD, or BOD.

ACCOUNTABILITIES:
(Key responsibilities and performance expectations)

• Ensure assigned product development tasks are completed accurately and within timelines.
• Maintain quality standards for itineraries, product information, and marketing materials.
• Ensure effective coordination between internal teams and external partners.
• Provide proper guidance and support to junior team members.
• Identify issues and recommend improvements to enhance workflow efficiency.
• Support successful product launches and promotional activities.
• Contribute to departmental objectives and product performance.

REQUIRED EDUCATIONAL BACKGROUND & PROFESSIONAL EXPERIENCE:

• Minimum Diploma or Degree in Tourism, Hospitality, Marketing, Business, or related field.
• Minimum 4–5 years of relevant experience in Product Development, Tourism, Hospitality, or related industries.
• Experience in coordinating travel products and mentoring junior staff is preferred.

REQUIRED SKILLS & KNOWLEDGE:

• Good understanding of itinerary planning and travel product development.
• Good knowledge of tour operations and destination management.
• Strong coordination and communication skills.br> • Good attention to detail and quality control ability.
• Ability to guide and support junior team members.
• Ability to manage multiple tasks and meet deadlines.
• Basic understanding of costing, pricing, and product positioning.
• Proactive, organized, and able to work effectively in a team environment.

REQUIRED LANGUAGES:

• Proficient in English, Chinese and Malay; both written and spoken.

OTHER REQUIREMENTS

• Only shortlisted candidates will be contacted for an interview.

DUTIES & RESPONSIBILITIES:

• Handle customer enquiries via calls, walk-ins, and emails in a professional manner.
• Provide accurate information and literature on tour packages (i.e. destinations, transportations, travel routes, accommodations, fares, travel dates, travel regulations, etc).
• Understand client needs and recommend suitable travel options.
• Process confirmed tour bookings and notify clients of travel requirements (i.e. luggage limits, insurance, medical, passports, visas, currency, etc).
• Collect payments and required travel documents (e.g., passports and visas) for confirmed bookings.
• Maintain accurate customer records and update booking systems.
• Resolve customer issues and travel-related problems promptly.
• Update customers on the latest promotions, packages, and destinations.
• Lead tour groups and ensure a smooth, safe, and enjoyable travel experience.
• Handle any other requests from HOD / BOD.

ACCOUNTABILITIES:
(Key responsibilities and performance expectations)

• Ensure customer satisfaction by providing accurate travel information and managing expectations.
• Ensure high standards of customer service.
• Monitor and provide daily and weekly feedback.
• While tour leading, ensure tour runs smoothly with zero complaints.
• Achieve monthly sales targets.

REQUIRED EDUCATIONAL BACKGROUND & PROFESSIONAL EXPERIENCE:

• Minimum Diploma in Tourism, Hospitality, or a related field.
• Minimum 1–2 years of relevant working experience.

REQUIRED SKILLS & KNOWLEDGE:

• Excellent interpersonal, communication, customer service, and active listening skills.
• Ability to manage challenging customer interactions and resolve issues professionally.
• Ability to work effectively under pressure and meet tight deadlines in a fast-paced environment.
• Ability to quickly learn, retain, and communicate detailed product knowledge, including destinations, attractions, landmarks, local culture, weather conditions, and travel-related information.
• Strong attention to detail and commitment to delivering accurate information and exceptional customer experiences.

REQUIRED LANGUAGES:

• Proficient in English, Chinese and Malay; both written and spoken.

OTHER REQUIREMENTS

• Only shortlisted candidates will be contacted for an interview.

DUTIES & RESPONSIBILITIES:

• Plan and manage monthly social media marketing campaign.
• Social Media Platforms include Facebook, Instagram, TikTok, YouTube, XHS (小红书) and any other.
• Maintain and manage all social media content including content uploading, database management, scripting and system administration.
• Writing, reviewing, editing, and updating content for social media channels.
• Meticulous in proofreading with correct spelling and perfect grammar.
• Build and maintain social media presence.
• Brainstorm social media content to be part of a content publishing strategy and seasonal marketing efforts.
• Monitor and survey market trends of similar industry.
• Support the marketing team in planning and managing campaigns through the online platform and on-going marketing projects.

REQUIRED EDUCATIONAL BACKGROUND & PROFESSIONAL EXPERIENCE:

• Possess a recognized degree or professional qualification in Marketing / Digital marketing / Marketing Communications / Advertising or any equivalent certification.
• Minimum 1-2 years’ experience in Social Media Marketing or similar role.

REQUIRED SKILLS & KNOWLEDGE:

• Experienced working with B2C social media.
• Good project management and problem-solving skills.

REQUIRED LANGUAGES:

• Proficient in the English, Chinese and Malay language; both verbal and written communication.
(Chinese language a requirement as our Digital Marketing materials is in Chinese).

OTHER REQUIREMENTS

• Only shortlisted candidates will be contacted for an interview.